I recently had the pleasure of dealing with this company, and I have to say that my overall experience was positive. Communication with the company was excellent. They were responsive and helpful in answering my questions and addressing any concerns I had. Their customer service team deserves recognition for their professionalism and attentiveness. While the delivery did take a bit longer than usual, it was understandable given the distance the product had to travel. The important thing is that the company set clear expectations and, most importantly, they delivered on time as promised. Punctuality is crucial, and I appreciated that they kept their commitment. The delivery personnel were not only punctual but also polite and courteous. They efficiently assembled the product on-site, which saved me the hassle of doing it myself. In summary, I found this company to be reliable, with good communication, and a commitment to delivering quality service. Despite the expected delays in shipping, they managed the process well, and I’m satisfied with the overall experience.

Free shipping to NYC, great customer service and a better selection of Italian furniture than any store in NYC.

Looks, quality, service, attention to detail I had the most wonderful experience furnishing my new home with roomservice360. The biggest things that stood out for me was the look they gave my new home, the quality of the furniture and materials, the quality of service from start to end-including delivery/setup and of course the attention to detail that was given by the staff and Erin (my God send). After junking/giving away all of my old furniture and selling my old home in Brooklyn I decided I m going to get everything new for the new place. Coincidently not long before this My sister recently purchased furniture from roomservice360 and she was very very pleased. After hearing her delight I decided to see it for my self. I really did not want to buy furniture from 8 different places and really just wanted to do a one stop shop type of an approach if possible. After getting in touch with roomservice360 (Erin). I was blown away with the meticulous attention to detail she has given my new home. She understood everything I wanted, my budget, my concerns and most important my style. I simply provided her with my dimensions and she literally showed me what my home will look like with the peace’s she had chosen. This was not something I was used to since all my previous purchases I was choosing peace’s on my own and simply had them delivered. This was an experience that really made me understand that I found the right place. Regarding the four elements that stood out the most. Roomservice360 has an amazing showroom that I visited with my husband, I suggest that everyone if possible visit the showroom, however if you don’t it’s ok too. There I was able to see and feel all the furniture on display. The quality is superb. The leathers and the fabrics used feel thick and rich. The hard peace’s look well designed and more importantly well finished on sides, edges and joining peace’s. The staff in the show room is welcoming and extremely helpful. They showed me every option that is available and what else they can do. They were literally bending over backwards to make sure I have the best experience. Finally the last transaction that took place was the delivery and assembly of all furniture. All the furniture arrived not assembled. It was well packaged and really boxed well. The delivery men gently and carefully delivered all the furniture into my home, assembled everything, positioned everything to my likings and most importantly after everything was completed all the trash/boxes/bags/wrapping was removed from the home. This white glove delivery service was AMAZING. Not one scratch, not one scuff mark was left during this process. This was superb!!!! So it is with great pleasure that I recommend you giving these guys a try. You will not regret it. Yanina Hewlett, NY

Love the item purchased! Delivery people arrived on time and communication with the company was great.

I had such a wonderful experience with RoomService360 from beginning to end! I am a high-end residential interior designer and their products are all top quality. They sent me samples of the finishes so I could select all my furnishings to match all the other elements in the rooms. If they didn’t have samples and I needed to match colors, they matched them perfectly for me. They kept me informed at all times of delivery dates. My products all arrived on time and were delivered together. The delivery and installation team was absolutely fabulous!!! They were on time, were well prepared, courteous, discreet, ultra careful both with the property and the furniture and suuuuuper clean! They left everything spotless. What an amazing experience! Would absolutely recommend!!!.

Room Service 360 fully furnished my entire law office in a timely manner and at a fair price. Everything is of high quality and looks fantastic. Compliments about the furniture are a plenty every time someone new comes to the office. Also, the installers are some of the most professional I have ever worked with. They were meticulous, quick, clean and quiet. I cannot recommend Room Service 360 enough. They were a delight to work. They absolutely restored my faith that great customer service still exists out there.

We are completely in love with our new couch! It is the perfect size, color and is very well made. If you want an amazing selection, quality furniture and superb white glove delivery service, room service 360 is the place to go. Starting from their skilled and knowledgeable sales team to the best delivery drivers we have ever (and we mean ever) encountered. Delivery was timely as promised and the guys really took their time putting the couch together and patiently moving it every way we asked until we were completely satisfied.

I have been a customer of room service 360 for several years and purchased multiple sets of furniture from this store. Their attention to detail and customer service is outstanding. Staff members take their time to work with a customer on the design and layout true to the size of your rooms. When the custom ordered armchair turned out to be not so well manufactured, they took it back for store credit with no questions asked and worked with us to find exactly what we want. I highly recommend room service 360 and will buy from them again.

The furniture is very upscale and the leather sofas are beautiful and of exceptional quality. They kept in touch during the manufacturing process and kept updating me on when it arrived and when it would be delivered. The delivery process and set up was smooth. I would be happy to recommend room service 360 to other shoppers.

Room Service 360 is a top-notch retailer. The staff is super helpful and the merchandise is well-made and modern. I will continue to frequent this store for all of my interior design needs!

Room 360 Was great to deal with. They delivered on time, as promised. Their delivery crew was great.

I received my bedroom furniture today. I'm very pleased with the service, attention to detail, courtesy of the staff. Everything from the order through delivery and assembly went very smoothly. Adding a comment about my new living room furniture. Again, amazing product, amazing service. Furniture arrive exactly when expected.

RS 360 has the most beautiful furniture in this area. Their service is exceptional and the designers are so very talented .

I am extremely happy with the entire transaction. I received great service, and the price of the chairs was very competitive, won’t hesitate to try them again.

The crew that delivered the dining room table were very courteous and accommodating. They worked professionally to put the pieces together and waited until I inspected the table before leaving. I would definitely order furniture from Room Service 360 again .

We got 2 different pieces and love both. Both are very well made and look beautiful. Customer service was also fantastic + great selection!

Great service and good prices. Very happy with the dining table and chairs I got from them!

Real white glove customer service. There was a small manufacturing defect with one of the pieces of furniture we purchased. RoomService360 was totally responsive and took complete ownership to get the problem fixed with the manufacturer in Italy. I would really trust them for any purchase going forward. They stand behind their sales. Also, whenever they have delivered furniture it is first-rate professional. They take the time to set up the pieces and make detailed leveling adjustments. I am very happy to have made my purchases with RoomService360.

Premium products , service , delivery and set up . We will continue to buy in the future .

Absolutely love my furniture. Great quality and love the color selections. Excellent delivery team and service.

We had a great experience at Room 360. A huge beautiful store and helpful professionals to make the experience pleasant and easy. I can’t say enough. The best thing about my experience was that the salesperson did not hang all over us and just let us look around and decide what we wanted to look at - - - did check in to see if we needed help but was not bothersome. We ended up buying 3 bedroom sets with night stands, dining room table and chairs, rugs and light fixtures. Thank you Erin for all your help and patience.

Very good experience !
Furniture was delivered in good condition and the assembly team was terrific!!

We couldn't be more happy with our decision to purchase from room service 360. Their communication was excellent, the delivery process and assembly was professional and stress-free and the quality of the pieces are the best we've ever purchased.

Bought a dining table and chairs from here and we couldn't be happier. Furniture looks great and the experience from the showroom visit to delivery was flawless. Thx Megan and RS360!